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Service Desks

The Service Desks will be open from 8 AM - 5 PM from Monday, September 30th through Friday, October 4th.

Shipping mail and packages to campus

Students living in residence halls can receive mail/packages at the University Post Office and packages at the East and West Service Desks.

East Service Desk

Located in Appalachian Hall — accepts packages for students living in the following residence halls: 

Cannon 
Cone 
Dogwood 
Doughton 
Elkstone 
Mountain Laurel 
Sleep Inn 
Summit 
White 

West Service Desk

Located in Thunder Hill Hall — accepts packages for students living in the following residence halls: 

Appalachian Heights 
Belk 
Frank 
Laurel Creek
Living Learning Center (LLC) 
Mountaineer 
Newland 
New River 
Raven Rocks 
Thunder Hill

 

Note: For security reasons, no deliveries are accepted at the residence halls.

 

What’s accepted

Service Desks accept packages beginning on the first day of classes through Reading Day each semester. Packages outside of this time frame may be returned.

The Service Desks accept:
Packages
Medicine
Perishable items

The Service Desks do not accept:
Refrigerated items (excluding medicine)
Grocery deliveries
Food deliveries from Grubhub, Uber Eats, etc. 

Review the Student Services page on the University Post Office website for details about what’s accepted at the University Post Office.
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Hours of Operation

Students must pick up all mail/packages shipped to campus. The University Post Office and the Service Desks cannot deliver to residence halls. 

University Post Office:
  • 9:00 a.m. - 4:00 p.m., Monday - Friday

Service Desks:
  • 8:00 a.m. - 9:00 p.m., Monday - Friday

  • 10:00 a.m. - 5:00 p.m., Saturday - Sunday

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Addressing mail & packages

Address all mail with the student's full name. Provide a full return address so the mail/package can be returned if undeliverable and where permitted by the carrier.

Address format for senders that allow a PO Box

Student's Full Name
Campus PO Box #
614 Howard Street
Boone, NC  28608

Note: Ship all refrigerated items, excluding medicine, using the above address format. Medicine may be shipped using either address format.

Mailbox Number


Students may obtain their mailbox number by logging in to their Self-Service account:
Choose the Personal Information tab
Select "View Addresses and Telephone Numbers"

 

Address format for senders that require a physical mailing address

East Service Desk
Student's Full Name
Student’s @appstate.edu email address
c/o: East Service Desk
214 Locust Street
Boone, NC  28608

OR 

West Service Desk
Student's Full Name
Student’s @appstate.edu email address
c/o: West Service Desk
228 Stadium Drive
Boone, NC  28608

Reminder: For security reasons, no deliveries are accepted at the residence halls.
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Perishable Items Policy

The Service Desks will reject perishable items that are cold to the touch or require refrigeration (with the exception of medication). Items marked as perishable will be evaluated and accepted/rejected on a case-by-case basis.

Items marked as perishable that are accepted will be stored for a maximum of 3 business days. On the first business day students who receive a perishable package will receive an email notification at their Appalachian email address alerting them that the package has arrived and outlining the pick-up and return policies of the Service Desks regarding such packages. On the second business day, students will receive a telephone call reminding them of their package and along with a second email notification. On the third business day, unclaimed perishable packages will be returned to sender beginning at 3pm or after.

Package Notifications & Unclaimed Packages

When the Service Desk receives a package addressed to a student, they send an email notification to the student’s @appstate.edu email address.

This email will include the Service Desk pickup location and hours, and the date by which you should collect your mail/package — two days from delivery. Students will receive a maximum of three email notifications. For perishable items, the Service Desk will also attempt to contact the student by phone. The students should present their AppCard at the appropriate Service Desk to claim the package.

Packages not claimed within 30 days will be returned to sender or donated. Perishable items will be stored for a maximum of three business days before being returned to sender or disposed of. Review the Student Services page on the University Post Office website for instructions on receiving mail/packages at this location.

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Outgoing Shipments

Neither Service Desk can accept outgoing packages for shipment; only incoming packages are accepted at these locations. The University Post Office has a FedEx collection box available for prepaid parcels. Students may also purchase postage and ship packages via USPS at the University Post Office main window during regular hours of operation.
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Print Stations & Tech Support

For students' convenience, there is a print station located at each of the Service Desks. For information regarding campus printing, visit http://support.appstate.edu/print-copy and for in person tech support, visit Technology Support Center in Anne Belk Hall.

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Lockouts

Residents who lock themselves out of their rooms now have an additional option available to them. Resident Assistant (RA) staff are available at night from 7:00 p.m. - 7:00 a.m. for residents who lock themselves out of their rooms. Residents may also go to the service desk for their particular side of campus during its regular operating hours to check out a temporary key for their room (Appalachian ID required). These temporary keys must be returned by 8:00 a.m. the next business day; otherwise, University Housing will automatically change the lock on the door and charge the student's account for the amount of the lock change.
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Inclement Weather Policy

If the university closes due to inclement weather concerns, the Service Desks will also close. During that time, residents who are locked out will need to locate the RA on duty for their building. If the university cancels classes but remains open, the Service Desks will continue to operate as normal and staff will make every attempt to report to work. However, if conditions, especially overnight, prevent our student workers from safely reporting for their shifts then the Service Desks will be closed. Questions or concerns about this policy may be directed to University Housing at (828) 262-2160.
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