Every residence hall has a laundry room, equipped with washers and dryers for the residents. Use of your residence hall's washers and dryers is included in your tuition and fees, so you do not need to pay each time you use the units. We encourage residents to bring their own detergent, fabric softeners, dryer sheets, and any other supplies needed for laundry supplies as often as it is needed. Please review the following information from our partners at Caldwell & Gregory about washing and drying your laundry, and check out our YouTube Channel for video tutorials on how to monitor your laundry with the Speed Queen app, and report any issues with the washer and dryer units that may arise.

Infographic showing how to monitor laundry using the Speed Queen app, from setup to cycle notifications.

Monitor Your Laundry Using the Speed Queen App

  1. Download

    Download the Speed Queen App.

  2. Create your account

    Must use your school email account.

  3. Add

    Your location pin: APPSU1

  4. Locate

    Your laundry room & get started.

Start

Select your cycle, then push the START button to wash & dry your laundry.

Monitor

Using the Speed Queen Mobile App to save time:

  • View machine availability
  • See remaining cycle times
  • Receive notifications

View videos and additional Information.

Infographic showing four ways to report laundry equipment issues using a QR code, email, website, or phone.

Reporting Laundry Issues

If a laundry machine is not working properly, use one of the following methods to report the issue.

  1. QR Code

    Scan the QR Code located on the machine that is not working.

  2. Email

    Email: service@caldwellandgregory.com

    We will respond to your service request within 24 hours of receiving it.

  3. Website

    Submit a request online

    We will respond to your service request within 24 hours of receiving it.

  4. Phone

    Phone: 800-927-9274

    Our call center is open 24 hours a day and 365 days a year, so call anytime.

View videos and additional Information.

Step-by-step infographic for washing laundry, including loading, detergent use, machine settings, and best practices.

Washing Your Laundry

  1. Load Machine
    • Load clothes loosely and securely close the door/lid.
    • Only load the machine to half full for front-load or to the top of the agitator for top-load.

  2. Add Detergent

    Use one of the following:

    • Add no more than 1/4 cup of HE liquid detergent.
    • Add one pod to the wash tub.

  3. Select Settings

    Select your desired cycle.

    For additional details on cycle settings 

  4. Make Payment

    If required.

  5. Start Machine

    Push the START button to begin washing.

Best Practices

  • Double-check clothing labels for recommended temperature settings.
  • Leave the washer door open after each use to help the drum dry quickly.
  • Using powder detergent can lead to damaged clothes and equipment.
  • If using a pod, use one per load. Never place the pod in the soap tray.

Avoid the Following

Doing the following will destroy clothes or equipment:

  • Overloading machines
  • Washing rugs or bath mats
  • Sitting on machines
  • Using powder detergent
  • Washing comforters

View videos and additional Information.