Who Do I Contact?

Use the information below to connect with the appropriate University Housing office or staff member.

Housing Applications, Billing, and Contracts

For questions regarding housing applications (including the New Student Application, ReApplication, Spring Only Housing, and Summer Housing), housing-related charges on your student account, move-in appointments, or the Residence Hall License Contract, please contact Administrative Services at 828-262-2160 or housing@appstate.edu.

Roommate Conflicts, Room Changes, and Community Concerns

For questions regarding roommate or suitemate conflicts, room change requests, community programming, or an alleged policy violation by a resident, first discuss the matter with your Resident Assistant (RA). If the issue remains unresolved, contact the Coordinator or Residence Director of your residence hall using the contact information provided in the Residence Life Area sections.

Lost or Misplaced Room Keys

Residents who have lost or misplaced a residence hall room key must check out a temporary replacement from the appropriate service desk.

West Service Desk (Thunder Hill Hall): Serves Appalachian Heights, Belk, Frank, Laurel Creek, Living Learning Center (LLC), Mountaineer, Newland, New River, Raven Rocks, and Thunder Hill residence halls.

While temporary key replacements must be obtained in person, both service desks may be contacted by phone using the information listed in the Residence Life Operations section.

Employment and Special Programs