Service Desks

Service Desk Hours - Winter Break

Service Desks will follow the following schedule during the Winter Break.  Also, please note that the Service Desks will not be accepting packages from December 12, 2018 - January 12, 2019.

  • 12/14: 8am - 5pm
  • 12/15-16: CLOSED
  • 12/17-20: 8am - 5pm
  • 12/21: 8am - 3pm
  • 12/22-1/1: CLOSED
  • 1/2-4: 8pm - 5pm
  • 1/5-6: CLOSED
  • 1/7-11: 8am - 5pm
  • 1/12: CLOSED
  • 1/13: 1pm - 11:30pm

Delivery Addresses

When shipping packages to a student, please use the appropriate mailing address format from the list below:

University Post Office

Student's Full Name
Campus PO Box #
Boone, NC  28608

East Service Desk

Student's Full Name
Campus Email
Campus PO Box #
c/o: East Service Desk
214 Locust Street
Boone, NC  28608

West Service Desk

Student's Full Name
Campus Email
Campus PO Box #
c/o: West Service Desk
193 Stadium Drive
Boone, NC  28608


Please use the University Post Office format when shipping packages via United States Postal Service (USPS), UPS (if the University Post Office is the desired delivery point), UPS Innovation, and FedEx Ground Smart Post Service. Use the appropriate (East/West) format when shipping packages via UPS (if the Service Desk is the desired delivery point), FedEx, and DHL (except for UPS Innovation and FedEx Ground Smart Post Service).

Please note that the USPS directs all packages to the University Post Office regardless of whether or not they carry a Service Desk address.
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Hours of Operation
University Post Office:
  • 9:00 a.m. - 4:00 p.m., Monday - Friday

Service Desks:
  • 8:00 a.m. - 11:30 p.m., Monday - Friday

  • 10:00 a.m. - 11:30 p.m., Saturday - Sunday

Service Desks accept packages beginning on the first day of classes through Reading Day each semester. Packages outside of this time frame may be returned.

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Where's My Package?

Students receive packages at both the University Post Office and the East/West Service Desks. The University Post Office is located in the Miles Annas Student Services Building. Any Appalachian State University student with a campus mailbox can receive United States Postal Service (USPS) or UPS packages sent to a campus P.O. Box address.

The East and West Service Desks accept UPS, FedEx, and DHL packages for students living on campus. The East Service Desk is located in Appalachian Hall and accepts packages for students living in the following residence halls: Appalachian Panhellenic Hall (APH), Cannon, Cone, Doughton, East, Hoey, Lovill, Summit, and White. The West Service Desk is located in Coltrane Hall and accepts packages for students living in the following residence halls: Appalachian Heights, Belk, Bowie, Coltrane, Eggers, Frank, Gardner, Justice, Living Learning Center (LLC), Mountaineer, and Newland.

Students must have a photo/Appalachian ID to pick up packages at both the University Post Office and either Service Desk location.
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Types of Packages

The UNIVERSITY POST OFFICE receives packages that meet the following criteria:

  • All packages shipped via USPS, including Express and Priority mail
  • UPS packages shipped using UPS Innovation
  • UPS packages sent to an AppState P.O. Box address
  • FedEx packages shipped using Ground Smart Post Service

The EAST/WEST SERVICE DESKS receive packages that meet the following criteria:

  • All packages shipped via UPS except those shipped using UPS Innovation
  • All packages shipped via FedEx except those shipped using Ground Smart Post Service
  • All packages shipped using DHL

NOTE:  UPS Innovation and FedEx Ground Smart Post Service are shipping options that are chosen during checkout when ordering online or shipping from a UPS/FedEx store.
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Perishable Items Policy

The Service Desks will reject perishable items that are cold to the touch or require refrigeration (with the exception of medication). Items marked as perishable will be evaluated and accepted/rejected on a case-by-case basis.

Items marked as perishable that are accepted will be stored for a maximum of 3 business days. On the first business day students who receive a perishable package will receive an email notification at their Appalachian email address alerting them that the package has arrived and outlining the pick-up and return policies of the Service Desks regarding such packages. On the second business day students will receive a telephone call reminding them of their package and along with a second email notification. On the third business day unclaimed perishable packages will be returned to sender beginning at 3pm or after.


Package Notifications

Students will receive an email notification at their Appalachian email address whenever they have a package available for pickup at the University Post Office, East Service Desk, or West Service Desk.
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Outgoing Shipments

Neither Service Desk can accept outgoing packages for shipment; only incoming packages are accepted at these locations. The University Post Office has a FedEx collection box available for prepaid parcels. Students may also purchase postage and ship packages via USPS at the University Post Office main window during regular hours of operation.
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Print Stations

For students' convenience, there is a print station located at each of the Service Desks. Instructions for using the print stations are available below:
 

Print Station Instructions

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Lockouts

Residents who lock themselves out of their rooms now have an additional option available to them. Resident Assistant (RA) staff are available at night from 7:00 p.m. - 7:00 a.m. for residents who lock themselves out of their rooms. Residents may also go to the service desk for their particular side of campus during its regular operating hours to check out a temporary key for their room (Appalachian ID required). These temporary keys must be returned by 8:00 a.m. the next business day; otherwise, University Housing will automatically change the lock on the door and charge the student's account for the amount of the lock change.
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Inclement Weather Policy

If the university closes due to inclement weather concerns, the Service Desks will also close. During that time, residents who are locked out will need to locate the RA on duty for their building. If the university cancels classes but remains open, the Service Desks will continue to operate as normal and staff will make every attempt to report to work. However, if conditions, especially overnight, prevent our student workers from safely reporting for their shifts then the Service Desks will be closed. Questions or concerns about this policy may be directed to University Housing at (828) 262-2160.
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