Access mail and package pickup, lockout assistance, printing, tech support, mailing instructions, hours, and service desk policies for campus residents.
Service Desk Services
The West Service Desk will stop accepting packages on Friday, May 1, 2026, for the Spring 2026 semester. During the Summer I and Summer II semesters, the West Service Desk will be open 10 a.m. to 6 p.m., Monday through Friday.
Service Desk
Hours & Location
8:00 a.m. - 9:00 p.m., Monday - Friday
11:00 a.m. - 3:00 p.m., Saturday - Sunday
Located in Thunder Hill Residence Hall, 228 Stadium Drive, Boone, NC 28608
Serves students in all residence halls
Additional Service Desk Services
Print Stations & Tech Support
For students' convenience, there is a print station located at the West Service Desk. For information regarding campus printing, visit Campus Printing. For in-person tech support, visit the Technology Support Center in Anne Belk Hall.
Lockouts
Residents who lock themselves out of their rooms may contact the RA on duty. Resident Assistant (RA) staff are available from 5:00 p.m. to 8:00 a.m. on weekdays and 24/7 on Saturdays and Sundays.
Residents may also visit the West Service Desk during regular operating hours to check out a temporary key (an AppCard mobile credential is required).
Temporary keys must be returned by 8:00 a.m. the next business day. Failure to return a key will result in a lock change and a charge of $75 charge to the student's account.
Inclement Weather Policy
If the university closes due to inclement weather concerns, the West Service Desk will also close. Residents who are locked out should contact the RA on duty for their building.
If classes are canceled but the university remains open, the West Service Desk will continue operating whenever possible. If conditions prevent student employees from safely reporting for work, the desk will close.
Questions may be directed to University Housing at 828-262-2160.
Receiving Mail & Packages
All students living in residence halls may receive mail and packages through the University Post Office. When mailing packages to campus, include the student's full name and a complete return address.
Students living in Appalachian Heights, Belk, Frank, Laurel Creek, the Living Learning Center (LLC), Mountaineer, Newland, New River, Raven Rocks, and Thunder Hill may also receive packages through the West Service Desk.
For security reasons, no deliveries are accepted at residence halls.
University Post Office
Hours
9:00 a.m. - 4:00 p.m., Monday - Friday
Address Format
Student's Full Name Campus PO Box # 614 Howard Street Boone, NC 28608
Find Your Mailbox Number
Open Self-Service
Select Personal Information
Choose View Addresses and Telephone Numbers
Important Information
Students must pick up all mail and packages shipped to campus
The University Post Office cannot deliver to residence halls
Ship refrigerated items, excluding medicine, to the University Post Office address. Medicine may be shipped using either address format.
Review the Student Services page for additional information about receiving mail and packages.
Food deliveries from Grubhub, Uber Eats, and similar services
Address Format
Student's Full Name Student's @appstate.edu email address c/o West Service Desk 228 Stadium Drive Boone, NC 28608
Package Pickup Policies
Package Notifications
When a package arrives, the West Service Desk will send an email notification to the student's @appstate.edu email address.
The notification includes pickup instructions, location, hours, and the date by which the package should be collected. Students may receive up to three email notifications.
Students must present their AppCard to claim a package.
Unclaimed Packages
Packages not claimed within 30 days will be returned to the sender or donated
Perishable items will be stored for a maximum of three business days
For perishable items, the West Service Desk will also attempt to contact students by phone
Perishable Items Policy
The West Service Desk will reject perishable items that are cold to the touch or require refrigeration, except for medication. Items marked as perishable will be reviewed on a case-by-case basis.
Accepted perishable items will be stored for a maximum of three business days.
Day 1: Email notification sent
Day 2: Reminder phone call and second email notification
Day 3: Unclaimed packages returned to sender beginning at 3 p.m. or later
Outgoing Shipments
The West Service Desk accepts incoming packages only and cannot accept outgoing shipments.
The University Post Office provides a FedEx collection box for prepaid parcels. Students may also purchase postage and ship packages through USPS at the University Post Office via USPS during normal business hours.
