WHERE'S MY PACKAGE?

Students receive packages at both the University Post Office and the East/West Service Desks.  The University Post Office is located in the Miles Annas Student Services Building.  Any Appalachian State University student with an ASU mailbox can receive United States Postal Service (USPS) packages there.

The East and West Service Desks accept UPS, FedEx, and DHL packages for students living on campus (see restrictions below).  The East Service Desk is located in East Hall and accepts packages for students living in the following residence halls:  Appalachian Panhellenic Hall (APH), Cannon, Cone, Doughton, East, Hoey, Lovill, Summit, and White halls.  The West Service Desk is located in Coltrane Hall and accepts packages for students living in the following residence halls:  Appalachian Heights, Belk, Bowie, Coltrane, Eggers, Frank, Gardner, Justice, Living Learning Center (LLC), Mountaineer, Newland, and Winkler halls.

Students must have a photo/ASU ID to pick up packages at both the University Post Office and either Service Desk location.

TYPES OF PACKAGES

The University Post Office receives packages that meet the following criteria:

• All packages shipped through the United States Postal Service (USPS), including Express and Priority mail
• UPS packages shipped using UPS INNOVATION
• FedEx packages shipped using GROUND SMART POST SERVICE

The East and West Service Desks receive packages that meet the following criteria:

• All packages shipped via UPS except those shipped using UPS INNOVATION
• All packages shipped via FedEx except those shipped using GROUND SMART POST SERVICE
• All packages shipped using DHL

NOTE:  UPS Innovation and FedEx Ground Smart Post Service are shipping options that are chosen during checkout when ordering online or shipping from a UPS/FedEx store.

DELIVERY ADDRESSES

All packages shipped to the University Post Office must use the following address format:

*The address format above should be used when shipping packages via United States Postal Service, UPS Innovation, and FedEx Ground Smart Post Service.

All packages shipped to the East/West Service Desks should use the appropriate address format below (see "Where's My Package" at the top of this page):

*The address formats above should be used when shipping packages via UPS, FedEx, and DHL, except those shipped via UPS Innovation and FedEx Ground Smart Post Service.

HOURS OF OPERATION

University Post Office:

• 9:00am - 4:00pm, Monday - Friday

Service Desks:

• 7:00am - 4:00am, Monday - Friday
• 10:00am - 4:00 am, Saturday - Sunday

PACKAGE NOTIFICATIONS

Students will receive a package notification card in their ASU mailbox notifying them that they have a package available for pickup at the University Post Office.  Students will receive email notification at their ASU email address whenever they have a package available for pickup at the East/West Service Desk.

OUTGOING SHIPMENTS

Neither Service Desk can accept outgoing packages for shipment; only incoming packages are accepted at Service Desk locations.  The University Post Office has both UPS and FedEx collection boxes available for prepaid parcels.  Students may also purchase postage and ship packages via USPS at the University Post Office main window during regular hours of operation.

CONTACT INFORMATION

• East Service Desk: (828)262-7468
• West Service Desk: (828)262-7736
• University Post Office: (828)262-2242

PRINT STATIONS

For your convenience, there is a print station located at each of the service desks.  Instructions for using the print stations can be downloaded below.

• Download print station instructions 

LOCKOUTS

Residents who lock themselves out of their rooms now have an additional option available to them.  The Resident Assistant (RA) staff is available at night from 7:00pm - 7:00am for residents who lock themselves out of their rooms.  Residents may also go to the service desk at any time of the day to check out a temporary key for their room (ASU ID required).  These temporary keys must be returned by 8:00am the next business day, otherwise University Housing will automatically change the lock on the door and charge the student's account for the amount of the lock change.

INCLEMENT WEATHER POLICY

If the University closes due to Inclement Weather concerns, the Service Desks will also close.  During that time, residents who are locked out will need to locate the RA on duty for their building.  If the University cancels class, but remains open, the Area Service Desks will continue to operate as normal, and staff will make every attempt to report to work.  However, if conditions, especially overnight conditions, prevent our student workers from safely reporting to their shifts, the desk will be closed.

Questions or concerns about this policy may be directed to:

Shari Williamson
Assistant Director, University Housing
Appalachian State University
(828)262-2160