Service Desks

Where's My Package?

Students receive packages at both the University Post Office and the East/West Service Desks.  The University Post Office is located in the Miles Annas Student Services Building.  Any Appalachian State University student with an ASU mailbox can receive United States Postal Service (USPS) or UPS packages sent to an ASU P.O. Box address.

The East and West Service Desks accept UPS, FedEx, and DHL packages for students living on campus.  The East Service Desk is located in Appalachian Hall and accepts packages for students living in the following residence halls:  Appalachian Panhellenic Hall (APH), Cannon, Cone, Doughton, East, Hoey, Lovill, Summit, and White.  The West Service Desk is located in Coltrane Hall and accepts packages for students living in the following residence halls:  Appalachian Heights, Belk, Bowie, Coltrane, Eggers, Frank, Gardner, Justice, Living Learning Center (LLC), Mountaineer, and Newland.

Students must have a photo/ASU ID to pick up packages at both the University Post Office and either Service Desk location.


Types of Packages

The UNIVERSITY POST OFFICE receives packages that meet the following criteria:

  • All packages shipped via USPS, including Express and Priority mail
  • UPS packages shipped using UPS Innovation
  • UPS packages sent to an ASU P.O. Box address
  • FedEx packages shipped using Ground Smart Post Service

The EAST/WEST SERVICE DESKS receive packages that meet the following criteria:

  • All packages shipped via UPS except those shipped using UPS Innovation
  • All packages shipped via FedEx except those shipped using Ground Smart Post Service
  • All packages shipped using DHL
  • Perishable items will be accept only during the week of Valentine's Day


NOTE:  UPS Innovation and FedEx Ground Smart Post Service are shipping options that are chosen during checkout when ordering online or shipping from a UPS/FedEx store.


Delivery Addresses

When shipping packages to a student, please use the appropriate mailing address format from the list below:

University Post Office
Student's Name
ASU PO Box #
Boone, NC  28608
East Service Desk
Student's Name & ASU Email Address
Student's Telephone #
c/o: East Service Desk
214 Locust Street
Boone, NC  28608
West Service Desk
Student's Name & ASU Email Address
Student's Telephone #
c/o: West Service Desk
193 Stadium Drive
Boone, NC  28608


Please use the University Post Office format when shipping packages via USPS, UPS (if the University Post Office is the desired delivery point), UPS Innovation, and FedEx Ground Smart Post Service.  Use the appropriate (East/West) format when shipping packages via UPS (if the Service Desk is the desired delivery point), FedEx, and DHL (except for UPS Innovation and FedEx Ground Smart Post Service).


Hours of Operation

University Post Office:
  • 9:00am - 4:00pm, Monday - Friday
Service Desks:
  • 7:00am - 11:30pm, Monday - Friday
  • 10:00am - 11:30pm, Saturday - Sunday


Package Notifications

Students will receive a package notification card in their ASU mailbox notifying them that they have a package available for pickup at the University Post Office.  Students will receive email notification at their ASU email address whenever they have a package available for pickup at the East or West Service Desk.


Outgoing Shipments

Neither Service Desk can accept outgoing packages for shipment; only incoming packages are accepted at these locations.  The University Post Office has a FedEx collection box available for prepaid parcels.  Students may also purchase postage and ship packages via USPS at the University Post Office main window during regular hours of operation.


Print Stations

For students' convenience, there is a print station located at each of the Service Desks.  Instructions for using the print stations are available for download below:


Lockouts

Residents who lock themselves out of their rooms now have an additional option available to them.  Resident Assistant (RA) staff are available at night from 7:00pm - 7:00am for residents who lock themselves out of their rooms.  Residents may also go to the service desk for their particular side of campus during its regular operating hours to check out a temporary key for their room (ASU ID required).  These temporary keys must be returned by 8:00am the next business day; otherwise, University Housing will automatically change the lock on the door and charge the student's account for the amount of the lock change.


Inclement Weather Policy

If the University closes due to inclement weather concerns, the Service Desks will also close.  During that time, residents who are locked out will need to locate the RA on duty for their building.  If the University cancels classes but remains open, the Service Desks will continue to operate as normal and staff will make every attempt to report to work.  However, if conditions, especially overnight, prevent our student workers from safely reporting for their shifts then the Service Desks will be closed.  Questions or concerns about this policy may be directed to Shari Williamson, at (828)262-2160.

Package Questions?

  • East Service Desk:
    • (828)262-7468
  • West Service Desk: 
    • (828)262-7736
  • University Post Offiec:
    • (828)262-2242

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