Frequently Asked Questions

 

The Residence Hall License Contract is for both semesters (fall and spring) of the academic year. Please read the document carefully for information regarding cancellation and any fees that may be associated with cancelling your Residence Hall License Contract.

Students living in the residence halls are required to purchase a meal plan, with the exception of those students living in Appalachian Heights. There are several meal plan options available for students to choose from. For additional information regarding meal plan options, please visit Food Services .

Housing assignment and roommate information for fall semester will be sent to your Appalachian State University email address during the month of July. The email will also contain move-in information. Spring semester housing information is sent to your Appalachian email address in December.

New incoming students (freshmen and transfers) will have the opportunity to request a roommate while filling out their housing application. If you submit your housing application without indicating a roommate preference, you will be able to edit your application if you find someone you would like to request as a roommate. Students who do not indicate a roommate preference will be matched by the Housing Management System (HMS) using the information provided on their housing applications.

Returning students may request a roommate during the Housing Reapplication process in the spring.

It is the policy of University Housing to honor mutual roommate requests based upon space availability; however, we cannot guarantee that all such requests will be honored.

Students who are admitted to a Residential Learning Community (RLC) will be assigned with another student who has been admitted to the same RLC. Therefore, it is recommended that students who wish to be roommates apply for the same RLCs.

Increased demand for on-campus housing sometimes requires that students be assigned to a temporary space in the residence halls. Students who are assigned to a temporary housing space will be relocated once additional space in the residence halls has opened up. Additional information regarding temporary housing assignments will be sent to any student who may be affected by this.

Before requesting a room change, we encourage you to speak with your roommate or your Resident Assistant (RA) for assistance in resolving any issues that may have arisen. To request a room change, log into the Housing Management System and submit a room change request. University Housing staff will communicate with you regarding your request. Once approved for a room change you will have 48 hours to complete your move.

Please note that room changes are not permitted during the first two weeks of each semester. University Housing uses this time to identify open spaces and stabilize occupancy records.

Students completing unauthorized room changes will be required to return to their originally assigned space, may be denied the opportunity to participate in further room changes for the academic year, and will be assessed a $50 administrative charge.

Please visit the Special Needs Housing section for detailed information regarding requests for accommodations.

All students classified by Admissions as freshmen are required to live in a residence hall unless an exemption is granted by University Housing. University Housing also requires any student who enrolls at the University who earned a diploma from a high school, early college or middle college less than twelve (12) months prior to their enrollment as a degree-seeking student at the University to live in a residence hall unless an exemption is granted by University Housing. Exemptions may be granted for the following reasons:

  • Student is married
  • Student is a single parent
  • Student is a military veteran
  • Student lives with a parent/legal guardian within a 30-mile commuting distance
  • Student is 25 years of age or older

If you meet one of the criteria above and would like to request an exemption from the housing requirement please complete the Housing Exemption Request and submit it to University Housing along with any supporting documentation requested.

Transfer students who are interested in living on campus are encouraged to apply for housing and the RLCs designated for transfer students; however, transfer students are not required to live on campus and are not guaranteed on-campus housing.

If you graduated from high school in the spring/summer of the calendar year that you plan to first attend Appalachian State University, you are considered a new freshman no matter how many transfer credits you are bringing in.

New students are not able to provide their residence hall preferences on their housing application. All new students will be randomly assigned a residence hall space by the Housing Management System based upon space availability.

Continuing students will have the opportunity to select their residence hall and room during the Housing Reapplication process in the spring semester.

Detailed information about the halls can be found by visiting the Residence Halls section of this site.

Students have access only to the residence hall in which they live. Exterior doors remain locked 24 hours a day. For details on the Guest/Visitation policy, please refer to the current version of the Residence Hall License Contract booklet.

In the event of an emergency, contact the University Police Department at (828)262-8000. Incidents within the residence halls should be reported to hall staff (RAs or RD). RAs are on duty nightly from 5pm - 8am, and hall offices are staffed nightly from 8pm - 11pm. Anytime the RA on duty is not found in the hall office their telephone number will be posted on or around the hall office. Night Assistant staff are present in hall offices from 11:30pm - 3:30am.

For detailed information about Night Assistants, or if you are interested in becoming a Night Assistant, please refer to the Night Safety Program section of this site.

For information regarding the protection of personal property as well as other safety concerns, please refer to the Safety & Security section of this site.

The residence halls are closed only during Winter Break (between fall and spring semesters). During this time students are required to vacate their rooms, although belongings may be left. Please note that the University is not responsible for any items that are lost, stolen, or damaged when left in your room.

Appalachian State University is a smoke free campus and smoking is not permitted in any residence hall. This includes all public areas and lobbies, including elevators, kitchens, bathrooms, hallways, stairwells, and entrances.  Smoking is not permitted within 50 feet of any residence hall entrance, exit, window, or air intake system. There are designated smoking locations around campus. Please refer to the Designated Smoking Locations Map for details on where smoking is and is not permitted.

Questions and concerns about on-campus parking and transportation may be directed to the Parking & Traffic department.

Each student is assigned a post office box by the University Post Office .  New students are assigned a post office box after they have registered for classes during a Phase 1 Orientation session. Box combinations are issued to students when they present their student ID card to the University Post Office customer service window during its normal hours of operation. Students should check their post office box on a regular basis as the University regularly corresponds with students by utilizing the campus mail system. For information about receiving packages, please refer to the Service Desks section of this site.

Students should leave a forwarding address with the University Post Office anytime they are going to be away for a period longer than 30 consecutive days. Any mail received during the time a forwarding order is in effect will then be sent to the address provided by the student.

 

Halls with centralized laundry rooms are equipped with card readers that allow students to pay for laundry using their Appalachian Express account.  Please be aware that students must deposit money in their Appalachian Express account to be able to pay for laundry in this manner.  Laundry machines in residence halls without a centralized laundry area are coin operated.

Dumpsters are located outside of each residence hall for students to dispose of their trash.  Personal trash should not be disposed of in common bathroom, lobby, or kitchen area trash receptacles.  Students will be documented for failure to dispose of trash appropriately.

All residence halls are equipped with 80" extra-long twin mattresses.

Students are responsible for keeping their rooms clean.  Housekeeping staff are responsible for only the public areas of the residence hall, including hallways, lobby areas, and common baths.

If repairs are needed for residence hall furnishings or equipment within a student room, residents should submit a work order online via the University Housing website.  Students should not attempt to make their own repairs to any residence hall furnishing or equipment.  University Housing is responsible for determining completion dates, costs, and necessity of any repairs.

ResNet (Residential Network) provides network connections for students living on campus.  Each residence hall is equipped for wireless access as well as Ethernet access (1 port per bed).  ResNet works closely with Technology Support Services, Network Support Services, University Housing, and the Physical Plant telecommunications area to support students living in the residence halls.

Students experiencing technical issues with their personal computers or peripherals may contact the Technical Support Center during its regular hours of operation for walk-in support or call (828)262-8324 to request a visit from one of University Housing's student Technical Assistants after hours.  Student Technical Assistants are available Sunday - Thursday, 6:00-11:00pm.

Telephone services is no longer provided in residence hall rooms.  Students wishing to use the telephone line in their room will need to contact University Housing to have the line reactivated; the cost of reactivation will be billed to the student's account.

Appalachian State University is not responsible for any personal belongings in the residence halls or around campus.  Students are encouraged to consider renter's insurance if they plan on bringing expensive personal items.

Desks, desk chairs, and beds are provided for student use in every residence hall room.  Any room furnishing provided by students must be free-standing; students may not attach furnishings to walls, floors, etc.  No item may be located so as to obstruct access to the door or windows.  No university furniture may be removed from the room - students will be charged for any university furniture that is miss at the time of checkout.

Detailed information about residence hall amenities can be found on the Residence Halls page.  Remember, bunking beds, stacking movable bookshelves and storing items under a bed are all good ideas when trying to use existing room space most efficiently.  No bed lofts are permitted unless provided by University Housing.

The residence halls are considered private property, reserved for the exclusive use of resident students, invited guests, and authorized University personnel. Residents are responsible for abiding by all University and residence hall policies and for informing their invited guests of said policies. Residents are held responsible for the behavior of their guests and all activities originating from their assigned rooms.

The University permits visitation of guests in a student's residence hall room at certain times and under certain conditions. All non-residents of a particular residence hall must be escorted whenever present in the building by a current resident of that residence hall. Guests are permitted if the residents of the room are agreeable to having guests. Students of either gender are allowed access to the kitchen areas in the building, even if those areas are on floors occupied by the opposite gender. Students of either gender are also allowed access to hall staff as needed. The host must remain with the guest at all times while in rooms, public areas, TV lounges, hallways, etc. Residents are responsible for any acts or activities that take place in their residence hall room. University Housing staff is allowed access to the entire building as necessary to perform their duties.

The following guidelines should be used for visitors/guests:

 
  1. The resident(s) are responsible for the behavior/actions of the guest, including behavior/actions of the guest if the guest is unescorted.
  2. Guests must be escorted at all times, including when entering and exiting the building. Unattended guests will be asked to leave the hall. Residents will be referred for disciplinary action.
  3. Guests, regardless of age, may not bring alcoholic beverages into the residence halls.
  4. Guests of the opposite gender may only use the bathroom(s) designated for their gender.
  5. Residents are responsible for any acts or activities that take place in their residence hall room.
  6. Persons who are not residents may be asked to leave the hall, unless they are able to demonstrate that they are guests of residents.
  7. Residents cannot deny roommates access to the room.
  8. Guests cannot remain in the hall for more than 4 consecutive nights or 10 days per semester with permission from roommate(s).

Students must follow the requirements below when using surge protectors:

 
  1. Surge protectors must be UL-approved and include no more than 6 outlets, a heavy duty cord, and a 15-amp rating with attached circuit breaker switch.
  2. Extension cords and adapter plug ends may not be used at any time.
  3. Electrical cords should be checked periodically. Replace frayed, worn plug ends or cords as needed. Look for UL ratings on all appliances prior to use.
  4. Surge protectors that are 15 amps or larger can be used in conjunction with portable refrigerators.
  5. Keep approved surge protectors away from primary travel areas within residence hall rooms.
  6. The use of drop cords, extension cords, or surge protectors are prohibited in lounge areas, corridors, or other open areas.

Quiet Hours are 10pm - 8am (Sunday - Thursday) and midnight - 10am (Friday - Saturday). Students shall observe and respect the rights of other students occupying University housing. Students will avoid excessive noise levels and will observe quiet hours for study established in each residence hall. All persons who are present in the residence halls will observe quiet hours as designated by each residence hall. At all times, residents need to be considerate of others' needs and respect the rights of others by being aware of the noise level on the hall. At no time should there be an excessive amount of noise that will disrupt others. Noise that can be heard beyond two doors down from a room is likely excessive and potentially bothering other residents in the building. Beginning with the evening prior to reading day through closing, 24-hour quiet hours will be in effect. Violations of the quiet hour policy may result in a referral to the Office of Student Conduct.

Students must follow the posting policies outlined below:

 
  1. Posting of information by individuals other than the staff of the residence hall or employees of University Housing is prohibited.
  2. RAs will post publicity from campus organizations and departments provided the materials are submitted for review by University Housing.
  3. Students, student organizations, and other University-affiliated groups wishing to post or distribute free printed material in the residence halls should contact University Housing at (828)262-2160.
  4. Distribution of commercial materials and materials from groups or individuals not affiliated with Appalachian State University is not permitted in residence halls.
  5. All printed material distributed must bear the name of the organization or individual on whose behalf the material is being distributed.
  6. At no time will posting be permitted in emergency exit avenues (stairwells, exit routes/signs, elevators, and exit doors).
  7. All fire alarm equipment (pull stations, extinguishers, smoke/heat detectors, etc.) must remain clear/visible and accessible at all times.
How do I connect to a wireless network?

Students and staff can find detailed instructions about how to connect to Appalachian's wireless networks by visiting the Wireless Information page.


My wireless connection is very slow - what's happening?

The most important information here is "when."  Slow connections (both wired and wireless) tend to peak between the hours of 6pm and 2am when the majority of students are in the halls and actively using the network.  Slow speeds that consistently fall within this timeframe are most likely due to reduced bandwidth - in short, more students are online streaming television, movies, music, and more, and the available bandwidth is exhausted.  This results in slow speeds for everyone using wired or wireless connections, and can result in dropped connections and/or difficulty connecting to wireless networks.  Slow speeds consistently outside of this time period may be due to other issues related to student equipment, nearby wireless routers or insufficient signal strength.  To report these issues, please refer to the "Where do I go to get help or report an issue?" section below.


Ok, so just buy more bandwidth!

The office of Information Technology Services (ITS) provides and maintains the University's bandwidth.  Recent upgrades to the amount of total bandwidth have been implemented in the past few years.  While the current bandwidth can meet the needs of the University most of the day, there are times at which it is being utilized at its capacity (as noted above).  Adding additional bandwidth is extremely expensive, and, unfortunately, not an option at this time.  That is why ITS and University Housing are providing this information to ask for your help in easing the burden on our bandwidth and, in turn, making our wireless networks faster and more reliable for everyone.


Alright, so why can't I just bring my own wireless router?  Problem solved, right?

In a sense, yes, your problem is solved.  Your neighbors' problems, however, are just beginning.  A wireless router works by transmitting a special signal to your computer, much like a radio station broadcasts to a radio.  When you have a wireless router in your residence hall room, it competes with the wireless signal provided by ASU.  The result is a kind of traffic jam which negatively impacts everyone's wireless access.  These effects can include everything from slowing down your own wireless connection to disabling wireless connections for other users in the residence hall.


What can I do to help make things better?

First, if you have a wireless router, get rid of it!  Your neighbors will thank you.  Other devices can also interfere with the campus wireless networks, but to a lesser degree.  If you have a wireless printer, keep in mind that it is also broadcasting an ad hoc wireless signal.  While these devices are allowed in residence hall rooms, it is a good idea to keep them powered off unless you are actively using them for printing.  Also, if your printer can be used as a wired or wireless device and you're only using it in its wired configuration, you should disable the wireless function entirely.  You can refer to the manufacturer's instructions to accomplish this.  If you have large files that need to be downloaded, try and download those outside of peak usage hours to help ease network congestion during those times.


Anything else that I should know?

Above all, please realize that ASU makes every effort to provide an acceptable wireless network alternative for students.  We realize that slow or unreliable connections, whether wired or wireless, are a frustrating experience and we are doing everything that we can to ensure that this is the exception rather than the rule.  Network Support Services checks networking equipment in the residence halls each time widespread problems are reported. It is the consensus of several campus IT professionals that the main issue stems from a lack of available bandwidth during peak usage hours (6pm - 2am) due to network congestion.

Also, please remember that a wired Ethernet connection (all rooms are provided with 1 Ethernet data port per bed) will be more reliable and often faster than a wireless connection.  For example, if you are streaming music or video you will likely get better performance on a wired Ethernet connection rather than a wireless connection.


Where do I go to get help or report an issue?

If you are experiencing wireless connectivity issues, the first thing to do is request an appointment for one of our technology support staff to come and check things out for you.  You can do this by entering a support request in the Tech Excel system.  Simply input your information and one of our staff will be in touch with you to set up an appointment.  If the issue turns out to be something that requires more assistance than the staff member can provide, they will escalate the support request to the appropriate personnel.

Follow the steps below to connect your device to the wired Appalachian State University network:

  1. Plug your ethernet cable into the port in the wall (each room should have one ethernet port per bed)
  2. Plug the other end of your ethernet cable into your device
  3. Once connected, open a web browser (Chrome, Safari, etc.) and go to http://netreg.appstate.edu
  4. Log in using your Appalachian username and password and follow the steps to register your device
  5. After 10-20 minutes reboot your device for the registration to take effect

Residents who lock themselves out of their rooms have two options available to them. Resident Assistant (RA) staff are available nightly from 7:00pm - 7:00am for residents who lock themselves out of their rooms. Residents may also go to the service desk for their particular side of campus during its regular operating hours to check out a temporary key for their room (Appalachian ID required). These temporary keys must be returned by 8:00am the next business day; otherwise, University Housing will automatically change the lock on the door and charge the student's account for the amount of the lock change.

When shipping packages to a student, please use the appropriate mailing address format from the list below:

University Post Office

Student's Full Name
Campus PO Box #
Boone, NC  28608

East Service Desk

Student's Full Name
Campus Email
Campus PO Box #
c/o: East Service Desk
214 Locust Street
Boone, NC  28608

West Service Desk

Student's Full Name
Campus Email
Campus PO Box #
c/o: West Service Desk
193 Stadium Drive
Boone, NC  28608


Please use the University Post Office format when shipping packages via United States Postal Service (USPS), UPS (if the University Post Office is the desired delivery point), UPS Innovation, and FedEx Ground Smart Post Service.  Use the appropriate (East/West) format when shipping packages via UPS (if the Service Desk is the desired delivery point), FedEx, and DHL (except for UPS Innovation and FedEx Ground Smart Post Service).

Please note that the USPS directs all packages to the University Post Office regardless of whether or not they carry a Service Desk address.

 

All freshmen students may apply for any RLC at the same time they submit their online housing application. Students indicating an interest in RLCs on their housing application will be automatically directed to the appropriate RLC application(s) once their housing application has been successfully submitted. Students applying to RLCs will have the option to choose and rank up to three community preferences. We will do our best to honor students' first choice whenever possible.

Students are admitted to RLCs based upon both the quality of their RLC application and the date of submission. Spaces are limited, so students are urged to complete their applications as soon as possible! Those students with an earlier application date will be given priority.

Students applying for RLCs who have a roommate preference need to make sure that their requested roommate has also applied to the same RLCs. In the event that a student has applied to an RLC and selected a roommate who has not, the RLC application may not be considered.

If you have completed your housing application and did not indicate an interest in an RLC but have decided to apply, then it's not too late! You may still edit your housing application by logging into the Housing Management System (HMS) and indicating an interest in RLCs. You will then be prompted to fill out your RLC application.

Review of applications will begin during the first week in April and continue through June or until all available spaces are filled. It is important that students check their Appalachian State University email account regularly since acceptance notifications will be sent to that account as soon as they are accepted into a community.

 

AppSync

 

Contact Us

Rm. 321, John E. Thomas Hall
P.O. Box 32111
287 Rivers St.
Boone, NC 28608

Phone: (828) 262-2160
Fax: (828) 262-2945

Email: housing@appstate.edu